Interlink Management Services .Pty .Ltd

Interlink Management Services .Pty .Ltd

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Course Information

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Telephone Techniques

Course Description - This course is designed to assist employees who are an important point of contact and representative of your business to develop their telephone ettique and technique.

Topics covered include:

- Analysis of Your Ear to Ear Technique
Telephone Techniques
- Assertive Telephone Techniques
- Three Stages of an Assertive Telephone Technique
- Professional Caller’s Checklist
Course Duration - 4 hours
Session Times - See individual session dates
Cost - Price on application
Requirements - none

Schedule for this course

Refund Policy

Pre-payment for registration to any training course is required.
Cancellation by either party within 48 hours prior to course commencement is subject to our Terms and Conditions.